In the fall of 2021, the Vancouver Chinatown Foundation is opening the Chinatown Storytelling Centre (CSC), a purpose-built space that celebrates stories of the Chinese Canadian experience told through the lens of Vancouver’s Chinatown. The Chinatown Storytelling Centre will be the first permanent space of its kind in Canada with programming, exhibits, and interactive kiosks sharing personal stories and featuring short films that provide opportunities to learn about people and places of significance in Canadian history. The Storytelling Centre shares the important legacy and history of the Chinese Canadian experience and its larger contribution to city and nation-building. It brings together in one place, in the heart of Chinatown, the cultural and historical artefacts, photos and records which tell this story.
Through community collaboration, the Storytelling Centre is a way to honour and respect the sacrifices and hardship endured by previous generations. The Storytelling Centre will also be the venue for important public events throughout the year including dialogues, speaker series, and workshops addressing current social issues, anti-Asian racism, and discrimination. Visitors will have both an opportunity to look back through the Storytelling Centre’s permanent and temporary special exhibits and look forward as we bring thoughtful dialogue opportunities to discuss the issues of today’s world.
The Chinatown Storytelling Centre will be a space to gain a fuller understanding of Canadian history through an exploration of the Chinese experience and reflect on how that legacy still impacts communities today. Community Conversations will be at the centre of the Vancouver Chinatown Foundation’s efforts to address anti-Asian racism, and community revitalization. We are uniquely positioned to bring together business leaders, academics, the media and the community to have thoughtful and engaging discussions. Our efforts will be local and national in scope and in addition to events held in the Storytelling Centre, our livestream events will be offered to a wide audience across the country.
The Chinatown Storytelling Centre (CSC) is seeking a flexible, enthusiastic, team oriented professional to assume the role of Operations Manager for this new and dynamic space. Reporting to the CSC Director of Programming & Operations, the Operations Manager is responsible for supporting the daily operations of the Centre.
The successful candidate will have experience working in a gallery, museum, or public venue setting, and will have a broad technical knowledge and experience in the installation, use and maintenance of video, audio and lighting for supporting presentations and events as well as interactive and multi-media installations and exhibits. In this role the ideal candidate will interact with visitors and patrons on a regular basis and must have strong customer service skills and experience. The Operations Manager’s primary function is to support all operational aspects of the centre, including the daily opening procedures for the exhibit hall and all the installations including all ongoing technical support and maintenance. The Operations Manager will supervise and train a team of casual event & technical staff, who are responsible for supporting venue rental clients and events. Additional duties will include (as required) FOH management, ticketing, IT, security system oversight, crowd and safety management, Retail POS support, and at times may even be required to assist in the attached retail area, gallery tours, and visitor welcoming.
The Centre will operate daily 5 days per week, Thursday through Monday (closed to the public Tuesdays and Wednesdays), and the successful candidate must be available to work these days, 35 hours per week. The candidate will also require a strong work ethic, excellent communication skills, a capacity to be self-directed, supervise a team and contribute to a collaborative and positive environment.
- Daily Opening of the CSC including disarming security system, unlocking doors, starting up all installations and exhibits and interactive displays.
- Stocking all consumable supplies (hand-sanitizing stations, pencils & visitor input forms).
- Maintains and applies a generalist knowledge of technical systems to support multi-media installations and exhibits.
- Maintains and applies a broad knowledge of application of event technologies used to support live in-person presentations, meetings, small performances, video capture and presentation, and live-stream events.
- Provides direction, supervision, motivation, training, and assistance to Event Staff, as well as other team members as required, in the correct use of the Centre’s systems, technologies and equipment.
- Recruits and provides leadership and direction to casual Event & Technical Staff to support external users, rental clients, and occasional equipment maintenance and repairs. Is responsible for evaluation of the Event & Technical Staff, and disciplinary actions as required.
- Creates work schedules for Event Staff and tracks hours for payroll.
- Coordinate the support of contractors, suppliers and other service providers when required.
- Acts as project lead on all new installations and equipment servicing or replacements.
- Is aware of safety protocols for public spaces and events, and actively pursues training and skills development in this area.
- Develops safety protocols specific to Centre as required. Is responsible for ensuring a safe workplace environment for workers, with a keen eye to public and patron safety.
- Maintains and updates the Operations Manual.
- Maintains and updates venue equipment inventory list.
- Maintains and updates all MSDS records and inventory.
- Demonstrates a professional “can-do” attitude at all times with a priority to providing superior customer service.
- Demonstrates an appreciation for the value the contribution the CSC is making to the community and is an advocate for the Centre’s mission.
- Has a combination of 2-4 years experience or education in facility, gallery, or museum operations management.
- Has a combination of good knowledge and hands-on experience with technical systems to support multi-media installations and exhibits.
- Has experience in the operation of events and using event technologies.
- Has good knowledge of Health & Safety and WorkSafe BC safety protocols and practices, in addition to safety protocols standard to live events and public spaces.
- Has experience in the creation of work-safe policies and procedures.
- Excellent oral and written communication skills.
- Excellent customer service and client relation skills.
- Ability to coordinate the work of others.
- Ability to train, motivate, and provide direction to Event & Technical Staff and volunteers.
- Ability to coordinate contractors, suppliers, and service providers.
- Ability to climb ladders and work at heights
- Ability to lift and carry equipment up to 35lbs.
- Ability to work weekends.
- Ability to occasional flexible hours, including Tuesday/Wednesdays and evenings.
- Retail experience considered an asset.
- Experience directing and managing volunteers would be considered an asset.
- Knowledge of one or more Chinese languages and/or familiarity with Chinese Canadian communities or organizations would be considered an asset.
How to Apply:
Please forward a resume and cover letter with “Operations Manager” in the subject line, to email@example.com
We thank everyone for your application, but only those selected for an interview will be contacted.
We are committed to equal employment opportunity regardless of race, colour, religion, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.
An annual salary range of $47,500 to $55,000, including after successful completions of a 3-month probation period, health and dental benefits.
Permanent full-time employment: 35 hours per week